Change Management & Go - Live
How important is Organizational Change Management (OCM) for a go-live implementation?
Go-live rollout is tough! Ask the BSI RedPrairie team and they will tell you the countless hours of hard work, sleepless nights plus the amount of pressure they have gave in before hitting the BIG bang with their first milestone in the history of Amway! But, is go-live deemed successful by ‘flipping the switch’ only? No, it is not. Interestingly, the go-live milestone is not the last lap of the race! Go live is just a beginning - even with all the preparation, there are likely to be challenges organizations need to consider after the transition and one important element which needs to be put in consideration is Change Management!
According to the 2014 ERP Report: Organizational Change Management, reveals that organizational change is one of the most neglected aspects of go-live implementations. 63% of CIO, CFOs and Project Managers classified organizational change and people issues as being either difficult or very difficult to navigate throughout their implementations.
So how OCM can help in ensuring successful go-live implementation?
- OCM is pivotal to translating new business processes and functions into ‘real’ changes Simply turning on a new software doesn’t shield the confusion, workarounds and regression which are the part of post go-live implementation.
- OCM zooms in the specific changes that affect every work group in the organization.
- An effective and tailored OCM strategy will communicate how exactly the new changes will be performed in the ‘to be’ model going forward.
Go-live implementation can be overwhelming to employees, that’s why it important to craft a targeted specific communication and training strategy.
- Communications should be delivered to each work group and individual employee through most effective multiple channels for the specific work groups.
- Post go-live changes will need to be communicated to each affected employee for the messages to resonate. Another consideration to take note is the usage of multiple channels most effective for those specific work groups.
- For e.g. executives might respond better to brief and precise bullet point, staff might respond better during in-person meetings and warehouse employees may respond better to bulletin board announcements.
Tailor a unique training strategy for your organization
- Training should be crafted to fit the nature of the industry and businesses processes. Investing the time and resources required to make your training materials and courses unique to your business. With this in place, employees will understand or remember how the new business processes should look like.